Intelligent Contact Center Management
Intelligent call management software that gives you total control. Providing you with an unparalled array of reports, this is the productivity tool to keep your telephone staff operating at peak efficiency.
Real-Time Reporting
Real time monitoring allows you to react immediately and adjust to suit changes in call flow traffic.
Flexible Reporting
Reports can be compiled using statistics relating to any shift pattern. Reports can be defined to the minute. Addionally, when reports are being compiled, it can be specified as to whether the resoulution is minutes, hours, days, or weeks.
Automatic Reporting
The automatic reporting feature enables reports to be generated at defined times and intervals, greatly simplifying the analysis process.
Historical Reports and Retrospective Analysis
Historic reports allow you to analyse past usage, which assists you inforecasting your busies days and times. Reports can then be exported in a variety of database applications for even greater data management flexibility.
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